JUANA BRIONES - SUPPORT 🤝
  • 🚸 WHO WE ARE
  • 🌐 ESPAÑOL
  • 📌 Resource summary
  • 🍎 Food
  • 🏥 Medical Assistance
  • 🏠 Rent/Mortgage support
  • 💸 Help making payments
  • ✏️Tutoring
  • ☀️Summer Community Outreach
  • 📚 School supplies
  • 📲 Contact us

💸 Help making payments.

  • Assistance for paying utilities in Palo Alto

Palo Alto Utility Rate Relief Programs 

The City is announcing a series of utility rate relief programs to support residential and business customers during this difficult time: a temporary ban on shut-offs for non-payment, lengthening repayment plans, and expanding the medical rate and financial rate assistance programs.

If a customer is experiencing financial hardship, customers may be eligible for a 25% discount on gas and electricity charges and 20% on storm drain charges.

The City also has an existing program to support one-time bill assistance funded by customer donations. To apply for this program, go to https://www.cityofpaloalto.org/civicax/filebank/documents/37572


Details on the other financial support programs can be found https://www.cityofpaloalto.org/gov/depts/utl/billpay/assist.asp


Utilities Customer Service is available through the call center and Interactive Voice Response (IVR) at
(650) 329-2161, online customer account service at mycpau.cityofpaloalto.org, or email at UtilitiesCustomerService@cityofpaloalto.org

More details can be found https://www.cityofpaloalto.org/gov/depts/utl/news/details.asp?NewsID=4859

DO YOU NEED HELP BUT LIVE IN EAST PALO ALTO? Electricity/Water/Utilities help is available for ALL families in the area, including EPA. Visit www.pge.com/covid19 or call
1 800 743 5000 for more information.

CONTACT US


email

HelpPAUSDFamilies@gmail.com
​lauren.biglow@gmail.com

call or text

(831) 264-7428
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  • 🚸 WHO WE ARE
  • 🌐 ESPAÑOL
  • 📌 Resource summary
  • 🍎 Food
  • 🏥 Medical Assistance
  • 🏠 Rent/Mortgage support
  • 💸 Help making payments
  • ✏️Tutoring
  • ☀️Summer Community Outreach
  • 📚 School supplies
  • 📲 Contact us