💸 Help making payments.
- Assistance for paying utilities in Palo Alto
Palo Alto Utility Rate Relief Programs
The City is announcing a series of utility rate relief programs to support residential and business customers during this difficult time: a temporary ban on shut-offs for non-payment, lengthening repayment plans, and expanding the medical rate and financial rate assistance programs.
If a customer is experiencing financial hardship, customers may be eligible for a 25% discount on gas and electricity charges and 20% on storm drain charges.
The City also has an existing program to support one-time bill assistance funded by customer donations. To apply for this program, go to https://www.cityofpaloalto.org/civicax/filebank/documents/37572
Details on the other financial support programs can be found https://www.cityofpaloalto.org/gov/depts/utl/billpay/assist.asp
Utilities Customer Service is available through the call center and Interactive Voice Response (IVR) at (650) 329-2161, online customer account service at mycpau.cityofpaloalto.org, or email at UtilitiesCustomerService@cityofpaloalto.org
More details can be found https://www.cityofpaloalto.org/gov/depts/utl/news/details.asp?NewsID=4859
DO YOU NEED HELP BUT LIVE IN EAST PALO ALTO? Electricity/Water/Utilities help is available for ALL families in the area, including EPA. Visit www.pge.com/covid19 or call 1 800 743 5000 for more information.
If a customer is experiencing financial hardship, customers may be eligible for a 25% discount on gas and electricity charges and 20% on storm drain charges.
The City also has an existing program to support one-time bill assistance funded by customer donations. To apply for this program, go to https://www.cityofpaloalto.org/civicax/filebank/documents/37572
Details on the other financial support programs can be found https://www.cityofpaloalto.org/gov/depts/utl/billpay/assist.asp
Utilities Customer Service is available through the call center and Interactive Voice Response (IVR) at (650) 329-2161, online customer account service at mycpau.cityofpaloalto.org, or email at UtilitiesCustomerService@cityofpaloalto.org
More details can be found https://www.cityofpaloalto.org/gov/depts/utl/news/details.asp?NewsID=4859
DO YOU NEED HELP BUT LIVE IN EAST PALO ALTO? Electricity/Water/Utilities help is available for ALL families in the area, including EPA. Visit www.pge.com/covid19 or call 1 800 743 5000 for more information.
